Privacy Notice

Introduction

Fleming ("we", "us", or "our") is committed to protecting your personal data. This privacy notice explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or interact with our services. We encourage you to read this notice carefully to understand our practices regarding your personal data.

Controller

Fleming SA, registered at Route de la Fonderie 12, 2300 La Chaux-de-Fonds, Switzerland, is the controller responsible for processing your personal data. For any questions regarding data processing, you may contact us at privacy@fleming-watches.com.

Personal Data Supervisor

Our appointed Data Protection Officer oversees all matters related to data privacy and can be contacted directly at dpo@fleming-watches.com. They ensure that all data processing activities comply with applicable data protection legislation including the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR).

The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: first name, last name, title, date of birth, and gender.
  • Contact Data: billing address, delivery address, email address, and telephone numbers.
  • Financial Data: payment card details and bank account information.
  • Transaction Data: details about payments to and from you, and other details of products you have purchased from us.
  • Technical Data: internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  • Usage Data: information about how you use our website, products, and services.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register you as a new customer and manage your account.
  • To process and deliver your orders, including managing payments.
  • To manage our relationship with you, including notifying you about changes to our terms or privacy notice.
  • To administer and protect our business and this website, including troubleshooting and data analysis.
  • To deliver relevant website content and advertisements to you, and measure their effectiveness.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Withdraw consent at any time.

If you wish to exercise any of these rights, please contact us at privacy@fleming-watches.com.